Support
Returns & refunds
Thirty days to live with a piece. If it isn't right, send it back — unused and in its original packaging.
How to return
- Email returns@chetova.com with your order number within 30 days of delivery.
- We reply with a prepaid label and a short returns form.
- Repack the piece with its protective materials and drop it at any carrier point.
- We inspect on arrival and refund within 5 business days.
Refunds
Refunds go back to the original payment method for the price of the goods plus any tax charged. Original shipping is refunded only where the item was faulty or incorrectly sent. Return postage is free within the US; international returns are at your cost unless the item was faulty.
Exchanges
For a different size or colourway, tell us in your return email and we'll reserve the replacement while your return is in transit.
Faulty or damaged
Photograph the issue and email us within 48 hours of delivery. We'll arrange a replacement or full refund, including all shipping, with no return needed in most cases.
Not returnable
- Made-to-order and personalised pieces
- Candles, fragrance and skincare once unsealed
- Final-sale items, clearly marked at the time of purchase
- Anything showing use, marks or missing packaging